About returns and exchanges

If you wish to return or exchange the item, please be sure to contact us within 7 days after the item arrives.
Please note that we cannot accept returns or exchanges without prior notice.
After contacting us, we will contact you again regarding the return / exchange method.

Returns and exchanges due to our reasons such as defective products

We make every effort to ensure the quality of our products, but if the product is damaged or soiled, or if a product different from the one you ordered arrives, we will exchange or return it.
Please contact us immediately after the item arrives. Please note that we cannot accept returns unless the item is defective.
In the case of defective products, we will bear the shipping fee.
We apologize for the inconvenience, but please return it by freight collect.
We will respond to returns and exchanges as soon as possible.
If the product is out of stock, it may not be exchanged and you may be asked to cancel it. Please note that we will contact you in advance.

Returns and exchanges at the convenience of the customer

Customers are responsible for the shipping charges for returns and exchanges due to customer reasons such as different images.
Please return the returned or exchanged product in the same condition as it was delivered, along with accessories such as labels and bags.
Please return the products purchased as a set together.

If you cannot accept returns or exchanges

･Products that customers have already used (excluding products that are found to be defective after use)
･Products that have been soiled or damaged by the customer.
･Products that have been delivered for more than 8 days.
･Made-to-order products.

Return deadline

It will be within 7 days after the item arrives.

Return shipping

Customers are responsible for any returns due to customer convenience. If it is a defective product, we will bear it.